BPO Services

BPO Services

Our mission is to meet the all complex needs of business growth, delivering high-quality performance to BPO solutions and services that will become an asset to the company in the coming years.

We promise an unconditional commitment to incorporate our core values in collaborating with our clients and our associates. We believe in maintaining utmost company INTEGRITY, create TRUST and LOYALTY to & with our clients as an important part of our mission itself.

The Major Services provided by AOWS includes Inbound Customer Care, Technical Support, Online Chat Support, and Admin on Demand, Data Migration, Data Management, Data Entry, Telemarketing, Email Marketing, and Outbound Process.

Non Voice Process:

• Order Processing
• Billing
• Transcription
• Customer Service - Email / Chat based
• Technical Support - Email / Chat based
• Data Entry Form Filling
• Data Entry of E-Books
• Data Entry and compilation from web site
• Business Card Data Entry into any Format
• Catalog Data Entry
• Form Processing & Submission
• Data Capture / Collection
• Data Entry from hardcopy/printed material into MS Office

Voice Process:

• Order Taking & Sales Support: Whatever you are selling, we can handle it. Our agents are fully trained on your products, so that they can knowledgeably deal with your customers' needs. Proficient in cross-selling and upselling, AOWS can maximize your transactional revenue.
• Bookings The travel and leisure sector is one of our strongest pedigrees through our partnering with premium brands such as Go Ape and The View from the Shard. The blend of great products and passionate service provided by our agents delivers an unbeatable offering for customers. AOWS can expertly manage every aspect of the booking process for your brand.
• Customer Service Being dealt with in a professional, knowledgeable manner and receiving a successful outcome is key to maintaining your customer base. The care we put into every single customer contact, inbound and outbound, will help to deliver you a high level of customer satisfaction. Repeat business is key to your success, and ours. That is why "our business is your call". We aim to achieve first call resolution, to keep your customer service calls to a minimum. Our team can deliver on all aspects of the customer service you need to provide, from pre and post sales enquiries, delivery enquiries, complaints, returns, cancellations, through to refund processing.
• Campaign Response Whether your customers' responses are by phone, fax, email, post, SMS text or web-based, our UK-based inbound call center team can handle them. Our people and systems can integrate with your own web applications, or one designed by us. However you need to capture your data, we can help.
• Brochure Request Line We can provide this service using live operators, or our automated technology, capturing all the necessary information. Processed data is delivered to you in any format you need, to the timescales you require. Our whole-of-process experience means we can also send out your brochure from our mailing & fulfilment department if required.
• Charity Appeals AOWS has worked with a number of national charities, delivering them an effective inbound call Centre solution. We understand the sensitivities involved and the need to provide a good value service that ensures the charity benefits as much as possible. We also know that although sensitivity is required, gentle persuasion to take incentives or higher value options is something many charities rely on to maximize the income they put to good use.